This policy is part of your agreement with ChartNox, trading as ChartNox, operator of www.chartnox.com. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. See also our Terms of Service and Privacy Policy, and Paddle's Refund Policy.
Nothing in this policy limits mandatory consumer rights that cannot be waived in your country (including any cooling-off or statutory withdrawal rights that apply to you). Where local law grants a stronger right, that right prevails.
1. What you are buying
ChartNox is educational SaaS software for learning how to read trading charts. Customers upload chart screenshots and receive AI-generated educational explanations of chart structure (trends, levels, and common pattern shapes), plus an educational AI tutor, pattern library, live chart viewing tools, and market news for study context. ChartNox does not provide financial, investment, or trading advice; does not issue trading signals or strategies; and does not execute trades.
- Free — $0: 1 chart analysis per day, 4 open patterns, limited news/history, Live Charts viewing (no ChartNox AI).
- Basic — $9/month or $86/year: 3 analyses per day, 20 ChartNox AI messages per month, expanded patterns/news/history, 3-day free trial.
- Pro — $29/month or $278/year: 10 deep chart reads every day (~300/month), each with the advanced lens; 40 ChartNox AI messages per day with analysis history in chat; Analyze-from-Live-Charts, full library, 3-day free trial.
2. How to cancel
Subscriptions renew automatically until you cancel. Cancel any time from Settings (billing / customer portal), by emailing [email protected], or through Paddle using the "Manage subscription" / receipt links Paddle sends you. Cancellation stops future charges. After a paid period has started, you keep access until that period ends, unless a refund is issued.
3. 3-day free trial
Paid plans (Basic and Pro) include a 3-day free trial. A payment method is required to start the trial. If you cancel before the trial ends, you are not charged for that plan. If you do not cancel in time, the paid subscription starts and you are billed automatically at the then-current price plus applicable tax.
4. 30-day money-back guarantee
ChartNox offers a 30-day money-back guarantee on your first paid charge for a paid plan purchased through Paddle.
To request a refund under this guarantee:
- Submit your request within 30 calendar days of the first paid charge (not counting the free trial period before the first charge);
- Email [email protected] and/or use Paddle's refund / support options on your receipt or at paddle.net;
- Include your full name, account email, and transaction ID (or order number).
Approved refunds are returned to the original payment method, typically within 14 days of approval where possible. After a refund, paid access may end.
This 30-day money-back guarantee applies to the first paid charge only. Renewals and later billing cycles are not covered by the guarantee, except where mandatory consumer law requires otherwise or Paddle issues a discretionary refund under its own policy.
One-time analysis packs
One-time analysis credit packs bought through Paddle can be refunded within 30 days of purchase if none of the credits have been used. Once any credit from a pack has been used, that pack is final, except where the law requires otherwise. Contact support to request a refund.
5. When refunds may be declined
Subject to mandatory law, refunds may be declined (in whole or in part) where:
- The request is made more than 30 days after the first paid charge;
- The request relates to a renewal or a later billing cycle (outside the first-charge guarantee);
- There is evidence of Terms violations, abuse, credential sharing, scraping, or resale of access;
- There is clear bad-faith use of the guarantee or chargeback abuse — we and/or Paddle may contest disputes and seek recovery of fees where permitted.
Outside the 30-day guarantee window, sales are otherwise final once a paid charge is received and access is granted, except as required by law or as Paddle may approve case-by-case.
6. Contact
Billing, cancellation, or refund questions: [email protected], the contact form, or Paddle using the support details on your receipt / paddle.net.